User Onboarding

All Users Have ADD – Here’s What You Can Do About It

The coffee has worn off. Your users are panicked, overworked and somewhat terrorized by their workload. They just want to get their job done. Your primary enemy? Peak distraction. Your challenge? To get this manic, attention poor user to feel like they’re in control of their job. Then there’s the real enemy: the constant, ongoing …

All Users Have ADD – Here’s What You Can Do About It Read More »

The common traits of great digital marketplace experiences

Digital marketplaces are emerging quickly to provide any number of essential (or not so essential) services between usually large numbers of vendors and suppliers. In the UK for instance we see Just Eat and Hungry House taking food orders from millions of consumer for thousands of restaurants. Deliveroo is going one step further and actually …

The common traits of great digital marketplace experiences Read More »

How to improve the seller experience on any online marketplace.

Online marketplaces are transforming the way we transact commerce. The amount of aggregator markets occupying all the places that Amazon and eBay don’t yet reach. From the cab that we order to the food that’s delivered to us to to the restaurant that we book, our enthusiasm for the convenience of a marketplace is only …

How to improve the seller experience on any online marketplace. Read More »

Videos vs interactive how-to guides: which is best for you?

In the world of customer success there are only two real contenders for producing effective self-service resources: videos and interactive how-to guides. Both solutions allow you to educate your customers on how to extract the most value from your application: therefore reducing churn, increasing feature adoption and satisfying customers. Each has it's benefits but which …

Videos vs interactive how-to guides: which is best for you? Read More »

Scroll to Top