12 demonstration tools that aren’t PowerPoint

It’s 2019, and there’s no excuse for using Powerpoint as your demonstration tool. So, here’s our pick of 10 demonstration tools that will wow your audience, with not a PowerPoint slide in sight!

How to Make Software Training Videos

Recording and presenting a software training video can be an intimidating task, but with a little preparation and help from useful tools, you can find yourself teaching, editing, and presenting at a professional standard in no time at all.

Build A Software Training Curriculum In Minutes: Introducing Nickelled Academy

This week, we're thrilled to beta launch a feature that's been in the works for nearly a year. If you're using Nickelled – or any user onboarding software, really – you'll know that it's phenomenally powerful to use in-app launch tools to provide contextual help to users where they need it. But what about the …

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These are exciting times.

This summer, we're rolling out some of the most exciting changes we've made to Nickelled in a few years. Alongside our spiffy new website (haven't seen it yet…? You should), these new services will form the basis of our growth through the rest of 2018 and into 2019. What are they, you ask? Well… Here …

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Seven Easy Ways You Can Improve Help Desk Performance

Imagine walking into a massive, empty supermarket. The rows are endless, the shelves are stacked high with products. There’s no-one else there. Heaven right? Finally, you can do your shopping in peace! But wait… How do you find that elusive jar of sundried tomatoes? Who can you ask about whether there are any fresher flowers available? …

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How to Write a Killer Customer Success Manager Job Description

Two months ago, the Nickelled leadership team sat down at our quarterly offsite in sunny Fuerteventura and made a big decision.  With the business growing fast, we needed to add someone new to our team who could look after new clients. We’d been muddling along, but needed someone awesome who could bring knowledge, insight and …

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