New product releases are a fact of life in SaaS companies. As a SaaS company ourselves, we know the pain – we’re constantly developing new features and making improvements, whether big or small, to help improve our user experience and our product-market fit. Getting SaaS product releases right is essential for driving adoption, something we …
Effective onboarding is the key to ensuring your users understand how to use your product and see the value in it, driving retention and product adoption. At Nickelled, we know that one way to design great interactive user manuals is by using UI patterns that are proven to work. With that said, in this article, …
Need to design your first ever onboarding flow? How about one of these? 1. An Onboarding Flow Triggered By User Actions Trigger onboarding based on user actions. Product walkthroughs, tooltips, and other help content pop up when users visit certain pages or take certain actions. Function-focused onboarding flows, like this example from Nickelled, ensure the …
Here at Nickelled, we’re big believers in the benefits of effectively onboarding your new and existing users. Product tours show users how to use your SaaS and lead them to that all-important ‘wow’ moment. And to build successful walkthroughs, you’ll need a great software package. SO, in this article, we’ll look at: Why you need …
5 Software Packages For Creating Stunning Product Tours Read More »
One of the key factors in analyzing how great your product is is asking for honest feedback from your users. They’re the people who know its strengths and weaknesses first-hand. This is why, at Nickelled, we offer an in-app optional feedback survey feature for users to fill in at the end of their onboarding tours. …
If you’re starting out in SaaS you’ve probably read a lot about SaaS sales models. What type of sales should you target? Do you need an in-house sales team? Are you selling business to business or targeting individual users? For the sake of simplicity, we’d encourage you to think about the three standard models of …
Finding the Best SaaS Sales Model for Your Business Read More »
How high is your churn rate, and what are you doing to reduce it? Low user retention can come down to several issues – but one way to prevent it for sure is to optimize user onboarding. At Nickelled we believe successful product tours should show new and existing users how great your SaaS is, …
Screen recording used to require complicated software. Inserting screen captured videos into video tutorials used to be difficult due to the incompatibility of versions on top of a wide variety of reasons. But not anymore. In this post, we’ll be introducing 10 user-friendly screen recording software packages, and map out how you can seamlessly incorporate …
Choosing Screen Capture Software for Great Video Tutorials Read More »
Are you struggling to find out how you can improve your app to suit your user’s needs? A user journey map is a timeline of actions that the user took. It describes the relationship between your brand and the customer and provides a visual representation of how the user interacted with your app. Although user …
A Beginner’s Guide to User Journey Mapping in Your Web App Read More »
When launching a new feature at any scale, a lot of development work has gone into it before it reaches the market. That’s why it’s so important to get your product updates right. Features are only as valuable as your users’ ability to find and understand them, and at Nickelled, we know product updates can …
Your team has created an incredible new feature, but is struggling to get people to use it. You know that users will appreciate the new feature once they figure out how it works, but they simply can’t get over the learning curve. Sounds familiar? This could mean that you need to step up your feature …
When considering how to introduce users to your app and its functionality, an app walkthrough can be a key tool to help your user experience and appreciate the value of your app. App walkthroughs are commonly employed as part of an onboarding flow for new users, but they can also be used for other purposes …
Actionable Tips For Making Your First App Walkthrough Read More »
