Effective onboarding is the key to ensuring your users understand how to use your product and see the value in it, driving retention and product adoption. At Nickelled, we know that one way to design great interactive user manuals is by using UI patterns that are proven to work. With that said, in this article, …
Need to design your first ever onboarding flow? How about one of these? 1. An Onboarding Flow Triggered By User Actions Trigger onboarding based on user actions. Product walkthroughs, tooltips, and other help content pop up when users visit certain pages or take certain actions. Function-focused onboarding flows, like this example from Nickelled, ensure the …
Here at Nickelled, we’re big believers in the benefits of effectively onboarding your new and existing users. Product tours show users how to use your SaaS and lead them to that all-important ‘wow’ moment. And to build successful walkthroughs, you’ll need a great software package. SO, in this article, we’ll look at: Why you need …
5 Software Packages For Creating Stunning Product Tours Read More »
How high is your churn rate, and what are you doing to reduce it? Low user retention can come down to several issues – but one way to prevent it for sure is to optimize user onboarding. At Nickelled we believe successful product tours should show new and existing users how great your SaaS is, …
Are you struggling to find out how you can improve your app to suit your user’s needs? A user journey map is a timeline of actions that the user took. It describes the relationship between your brand and the customer and provides a visual representation of how the user interacted with your app. Although user …
A Beginner’s Guide to User Journey Mapping in Your Web App Read More »
When considering how to introduce users to your app and its functionality, an app walkthrough can be a key tool to help your user experience and appreciate the value of your app. App walkthroughs are commonly employed as part of an onboarding flow for new users, but they can also be used for other purposes …
Actionable Tips For Making Your First App Walkthrough Read More »
While digging into app UX theory, it’s likely you’ve heard the words “contextual design” and “contextual prompts” tossed around. But what does that mean? Simply put, contextual design is a way of designing your app wherein your app interacts with your user based on the “context” of the user. This exists in contrast to static …
Six Templates for Contextual Prompts In Your App Read More »
The product adoption process is one of the hardest parts of running a SaaS business – here are our quick tips for getting your users to love your product faster.
Often, we’re guilty of paying more attention to the ‘what’, when we should be focusing on the ‘why’. This week, we’re taking a look at five psychological tricks that the mind plays, and explaining how a great user onboarding flow takes advantage of each one. As always, if you have questions or comments, hit us …
The Five Psychological Hacks That Will Transform Your Onboarding Experience Read More »
Growth is no longer just about acquisition. For too long, growth hackers have defined their success by how many users they can pull in, without paying close enough attention to what those users do when they arrive. A user who signs up and doesn’t return is worth nothing — but retained users are the lifeblood …
When we first started working in this space a couple of years back, we didn’t have the faintest idea what separated a good customer onboarding process from a bad one. We learned, and we learned fast. And now, we make sure that customer onboarding processes are front and center for the SaaS customers we work …
Ah, jQuery. The faciliator of billions of website interactions every day, this little Javascript library has grown over the past decade to power 65% of the world’s websites, allowing neat animations, seamless events and the development of thousands of handy plugins. Including, of course, many jQuery website tours, which are many developers’ first port of …
jQuery Website Tours: When Are They A Good Idea? Read More »
