Effective user onboarding is critical to the success of any SaaS product. User onboarding is the process of helping new users learn the ropes of your product, so they can get the most out of it, fully understand the value you offer, and (hopefully) become power users. There are a number of different user onboarding …
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This week, we’re taking a quick look at some of the most common questions we’re asked about employee onboarding software. Got your own questions? Contact us at help@nickelled.com! What is employee onboarding? Employee onboarding describes the process of integrating newly hired employees into your organization. Oftentimes, your employees’ duties require using custom enterprise software, which …
Do you know the difference between successfully onboarding new SaaS customers or them opting for the competition? The answer: an effective onboarding process. And you can use a SaaS onboarding checklist to make sure that the customer is effectively onboarded and understand the value of your platform. At Nickelled, we believe your SaaS company should …
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Done right, SaaS onboarding tooltips can make the difference between cultivating loyal users that understand your software’s value and frustrated users who can’t use it properly. Yet while the average user might see them as simple buttons that guide them through using certain features, designing good tooltips can take some work to get right. At …
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An effective client onboarding process can help your business grow and keep retention rates high. If you want to keep your clients happy (and in business with you), you need to make sure they have a great experience and understand the value of your offerings from the get-go. That’s where client onboarding software comes into …
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Since launching Nickelled Flows in June, we’ve already served tens of millions of Flow guided tours to millions of users. Now, we’re making Flows even better, by ensuring your users can access them anywhere on your site. Introducing the Nickelled Help Assistant Our new on-page Help Assistant allows users to launch your Flows no matter …
Stonly is a user education platform allowing SaaS companies to create engaging knowledge bases and product guides. However, that doesn’t necessarily mean it’s the right user onboarding or support solution for your SaaS. In fact, there are Stonly alternatives on the market (like Nickelled) that might be more effective, more interactive, and easier to set …
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According to PwC, nearly 9 out of 10 of buyers will shell out more for a great customer experience. Yet keeping your customers happy as your company grows can be challenging. To prioritize the customer experience every step of the way, you must use tools that allow for scalability. Choose the right tools, and your …
tl;dr: If you’re looking for a simple Userlane alternative, Nickelled might be your best bet. If you’re a larger, complex business think about using Appcues or WalkMe. Userlane Review Userlane is an easy-to-use digital adoption software offering product walkthroughs for both user and employee onboarding of simpler applications. Benefits Easy, intuitive setup, just copy-paste a …
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Can’t decide which Pendo alternative is right for your SaaS? Great product adoption software can increase digital adoption, optimize user satisfaction and boost retention rates. So, in this article, we’ve compared Pendo with our top seven best Pendo alternatives to help you make the most of this investment. Why Pendo? Pendo’s a leader in SaaS …
tl;dr: For most businesses, we’d recommend Userlane over Walkme – it’s easier to use, more economical and seems better suited to all but the largest companies. You should also consider Nickelled, for reasons we explain below 😉 WalkMe is the biggest, most reputable onboarding tool out there, with top brands among their customer base. It …
WalkMe vs Userlane: Which Onboarding Tool is Right For Your Business? Read More »
On-demand tips are one of the best ways to help users learn. They appear on the page clearly, stand out from the background, but aren’t intrusive enough to interrupt the user’s workflow. With Nickelled Flows, you can already add guidance to your page easily, without adding extra code. This week, we’re introducing Hotspots to all …
