Regardless of your product, brand or customer experience, customers will still have questions you’ll need to solve via customer service or great help authoring. And if you have a complicated product like a technology offering or financial service, these questions are likely to be frequent. In this post, we’ll look into four examples of companies …
Our guide to what self-paced learning involves, and what makes it different from instructor-led courses, the best ways of becoming an active, self-directed learner and why self-paced learning benefits all involved.
Jira may be used far and wide by agile teams across the globe, but that doesn't mean you can expect everybody on your team to get it on day one. Jira is suited to self-learning, so it's only fair that you give your time the time and resources to get themselves up to speed, which …
It’s 2019, and there’s no excuse for using Powerpoint as your demonstration tool. So, here’s our pick of 10 demonstration tools that will wow your audience, with not a PowerPoint slide in sight!
An in-depth look at how to create a training manual for employees, users or partners.
Recording and presenting a software training video can be an intimidating task, but with a little preparation and help from useful tools, you can find yourself teaching, editing, and presenting at a professional standard in no time at all.
Let’s make a wager. I bet you $5000 that within 2 minutes, I could make one of your product managers, customer success agents or sales reps speechless with a simple customer query. No? Don’t like those odds? Well it turns out you’re making that bet every day. Poor product knowledge = awkward expensive situations When …
Product Knowledge Training 101 for SaaS Companies Read More »
Getting customer education right is a valuable tool to achieve customer success. Customer education comes in a variety of flavours and the most effective forms are dependent on your customers, your product or service and your resources. Here’s 3 great, but unusual, examples of different companies using customer education to deliver maximum value for their …
